Terms of service

Terms of Service

Overview

Welcome to SigmaCasa! Throughout this site, the terms "we", "us", and "our" refer to SigmaCasa. SigmaCasa operates this store and website, including all related information, content, features, tools, products, and services within an order, designed to provide you (the customer) with a curated shopping experience (hereinafter referred to as the "Service"). SigmaCasa is powered by Shopify, which enables us to provide this Service to you.

The following terms and conditions and any policies referenced herein (hereinafter referred to as the "Terms of Service" or "Terms") describe your rights and responsibilities when using the Service.

Please read these Terms of Service carefully, as they contain important information regarding your legal rights and cover areas such as disclaimers and limitations of liability.

By visiting, using, or interacting with our Service, you agree to be bound by these Terms of Service and our Privacy Policy [Link]. If you do not agree to these Terms of Service or the Privacy Policy, please do not use or access our Service.

Section 1 - Access and Accounts

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, and that you have given us your consent to allow any of your minor dependents to use this Service on devices you own, purchase, or manage.

To use the Service, including accessing or browsing our online store or purchasing any goods or services we offer, you may be required to provide specific information, such as your email address, billing, payment, and shipping information. You represent and warrant that all information you provide in our store is accurate, current, and complete, and that you possess all rights necessary to provide such information.

You are solely responsible for ensuring the security of your account credentials and for all activities that occur under your account. You may not transfer, sell, assign, or license your account to any other person.

Section 2 - Our Products

We make every effort to display our products and services as accurately as possible in our online store. However, please note that due to the type of device you use to access the store, as well as your device settings and configurations, product colors or appearance may differ from what is displayed on the screen.

We do not warrant that the appearance or quality of any products or services you purchase will meet your expectations, nor do we guarantee they will be identical to the description or presentation in our online store.

We reserve the right, at our sole discretion, to change all product descriptions at any time without notice. We reserve the right to discontinue any product at any time and may, on a case-by-case basis, limit the quantities of any products we offer to any person, geographic region, or jurisdiction.

Section 3 - Orders

When you submit an order, you are making an offer to purchase. SigmaCasa reserves the right, at its sole discretion, to accept or reject your order for any reason. Your order is not accepted until accepted and confirmed by SigmaCasa. We must receive and process your payment prior to accepting your order. Please review your order carefully before submission, as SigmaCasa may be unable to accommodate cancellation requests once the order has been accepted. If we do not accept, modify, or cancel an order, we will attempt to notify you via the email, billing address, and/or phone number provided at the time the order was placed.

Products purchased may only be returned or exchanged in accordance with our Refund Policy [Link].

Your purchase is strictly for your personal or household use and may not be used for commercial resale or export.

Section 4 - Pricing and Billing

Prices, discounts, and promotions are subject to change without notice. The price charged for a product or service will be the price in effect at the time the order is submitted and will be set forth in your order confirmation email. Unless explicitly stated otherwise, posted prices do not include taxes, shipping, handling, duties, or import fees.

Prices posted on our online store may differ from those offered in physical storefronts, other online stores, or third-party operated stores. We may occasionally offer service promotions that impact pricing, which are governed by separate terms and conditions outside of these Terms. In the event of a conflict between the promotion terms and these Terms, the promotion terms shall prevail.

You agree to provide current, complete, and accurate purchase, payment, and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address, credit card numbers, and expiration dates, so that we can complete your transactions and contact you as needed.

You represent and warrant that:

(i) The credit card information you provide is true, correct, and complete.
(ii) You are fully authorized to use such credit card for the purchase.
(iii) Charges incurred by you will be honored by your credit card company.
(iv) You will pay charges incurred by you at the posted prices, including shipping and handling charges and all applicable taxes, if any.

Section 5 - Shipping and Delivery

We are not liable for shipping or delivery delays. All delivery times are estimates only and cannot be guaranteed. We are not responsible for delays caused by carriers, customs processing, or events beyond our control. Title and risk of loss transfer to you once we transfer the goods to the carrier.

Section 6 - Intellectual Property Rights

Our Service, including but not limited to all trademarks, brands, text, displays, images, graphics, product reviews, video, and audio, along with their design, selection, and arrangement, are owned by SigmaCasa, its affiliates, or its licensors, and are protected by United States and foreign patent, copyright, and other intellectual property laws.

These Terms permit you to use the Service for personal, non-commercial use only. You must not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any material from our Service without our prior written consent. Except as explicitly provided herein, nothing in these Terms grants or should be construed as granting you a license or any other right to use any patent, trademark, copyright, or other intellectual property of SigmaCasa, Shopify, or any third party. Unauthorized use of the Service may violate federal and state intellectual property laws. SigmaCasa reserves all rights not expressly granted under these Terms.

The SigmaCasa name, logo, product and service names, designs, and slogans are trademarks of SigmaCasa or its affiliates or licensors. You may not use such marks without the prior written permission of SigmaCasa. The Shopify name, logo, product and service names, designs, and slogans are trademarks of Shopify. All other names, logos, product and service names, designs, and slogans within the Service are the trademarks of their respective owners.

Section 7 - Optional Tools

As part of the Service, you may be provided with access to third-party customer tools, which we neither monitor nor have any control or input over.

You acknowledge and agree that we provide access to such tools "as is" and "as available" without any warranties, representations, or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use by you of optional tools offered through the site is entirely at your own risk and discretion, and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

We may also, in the future, offer new features through the Service (including the release of new tools and resources). Such new features shall also be deemed part of the Service and subject to these Terms of Service.

Section 8 - Third-Party Links

The Service may contain website materials and hyperlinks (including embedded third-party features) provided or operated by third parties. We are not responsible for examining or evaluating the content or accuracy of any third-party materials or websites you choose to access. If you decide to leave the Service to access these materials or third-party websites, you do so at your own risk.

We are not liable for any harm or damages related to your access to any third-party websites, or the purchase or use of goods, services, resources, or content made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products and services should be directed to the third party.

Section 9 - Relationship with Shopify

[Note to Merchant: This section accurately describes Shopify's relationship with your store and must not be removed or modified.]

SigmaCasa is powered by Shopify, which enables us to provide the Service to you. However, any sales and purchases made in our store are conducted directly with SigmaCasa. By using the Service, you acknowledge and agree that Shopify is not responsible for any aspect of sales between you and SigmaCasa, including any injury, damage, or loss arising from the purchase of goods and services. You hereby explicitly release Shopify and its affiliates from all claims, damages, and liabilities arising out of or in connection with your purchases and transactions on SigmaCasa.

Section 10 - Privacy Policy

All personal information we collect through the Service is governed by our Privacy Policy (available here [Link]), and certain personal information may simultaneously be subject to Shopify's Privacy Policy (available here). By using the Service, you acknowledge that you have read this Privacy Policy.

Because the Service is hosted by Shopify, Shopify collects and processes personal information regarding your access to and use of the Service to provide and improve the Service. Information you submit to the Service will be transferred to and shared with Shopify and third parties (which may be located in countries or regions outside of your residence) to provide you with the Service. Please refer to our Privacy Policy [Link] to learn more about how we, Shopify, and our partners use your personal information.

Section 11 - Feedback

If you submit, upload, post, email, or otherwise transmit any ideas, suggestions, feedback, reviews, proposals, plans, or other content (collectively, "Feedback"), you grant us a perpetual, worldwide, sublicensable, royalty-free license to use, reproduce, modify, publish, distribute, and display such Feedback in any medium for any purpose (including commercial use). For example, we may use the rights enjoyed under this license to operate, provide, evaluate, enhance, improve, and promote the Service, and to fulfill obligations and exercise rights under these Terms of Service.

You also represent and warrant that:

(i) All Feedback and all necessary rights therein are owned by you.
(ii) You have disclosed any compensation or incentives received for submitting the Feedback.
(iii) Your Feedback will comply with these Terms.

We are and shall be under no obligation (1) to maintain any Feedback in confidence; (2) to pay compensation for any Feedback; or (3) to respond to any Feedback.

We may, but have no obligation to, monitor, edit, or remove Feedback that we determine in our sole discretion is unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene, or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

You agree that your Feedback will not violate any right of any third party, including copyright, trademark, privacy, personality, or other personal or proprietary rights. You further agree that your Feedback will not contain libelous or otherwise unlawful, abusive, or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false email address, pretend to be someone other than yourself, or otherwise mislead us or third parties as to the origin of any Feedback. You are solely responsible for any Feedback you make and its accuracy. We take no responsibility and assume no liability for any Feedback posted by you or any third party.

Section 12 - Errors, Inaccuracies, and Omissions

Occasionally there may be information in the Service that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times, and availability. We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information is inaccurate at any time without prior notice (including after you have submitted your order).

Section 13 - Prohibited Uses

You may access and use the Service only for lawful purposes. You are prohibited from accessing or using the Service:

(a) For any unlawful or malicious purpose.
(b) To violate any international, federal, provincial, or state regulations, rules, laws, or local ordinances.
(c) To infringe upon or violate our intellectual property rights or the intellectual property rights of others.
(d) To harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate against any of our employees or any other person.
(e) To submit false or misleading information.
(f) To send, knowingly receive, upload, download, use, or reuse any material that does not comply with these Terms.
(g) To transmit, or procure the sending of, any advertising or promotional material, including any "junk mail", "chain letter", "spam", or any other similar solicitation.
(h) To impersonate or attempt to impersonate any other person or entity.
(i) To engage in any other conduct that restricts or inhibits anyone’s use or enjoyment of the Service, or which, as determined by us, may harm SigmaCasa, Shopify, or users of the Service or expose them to liability.

Additionally, you agree not to:

(a) Upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service.
(b) Reproduce, duplicate, copy, extract, sell, resell, or exploit any portion of the Service.
(c) Collect or track the personal information of others.
(d) Spam, phish, pharm, or pretext the Service.
(e) Use any robot, spider, scraper, data collection and extraction tools, automated device or process, AI tools (such as agentic AI), or automatic or manual means to access the Service.
(f) Interfere with, bypass, or circumvent the security or authorization features, robot exclusion headers, or other measures used to restrict access to the Service.

We reserve the right to suspend, disable, or terminate your account at any time without notice if we determine you have violated any part of these Terms.

Section 14 - Agents

14.1 This section applies if you use, allow, enable, or facilitate the deployment of an Agent to access, use, or interact with any of the Services (hereinafter referred to as "Agent Terms"). An "Agent" means any software or service that acts on behalf of or under the direction of an individual or entity, takes autonomous or semi-autonomous actions, and can execute tasks on behalf of an individual or using an individual's device without direct supervision.

14.2 No Agent may access, use, or interact with the Service unless it identifies itself at all times and operates in strict accordance with the requirements of Section 14.4 below. Furthermore, no Agent may access, use, or interact with the Service if we request that the Agent refrain from accessing, using, or interacting with any of the Services.

14.3 We may restrict (including through technical measures) whether and how any Agent accesses, uses, or interacts with the Service.

14.4 Agents must:

(i) Declare in all HTTP/HTTPS requests that the request originates from an Agent, and disclose the Agent's name by including the string "Agent/[agent name]" in the request’s User-Agent string.
(ii) Not hide or obfuscate the fact that any access, use, or interaction originates from an Agent, such as by (a) mimicking human behavior and interaction patterns, or (b) completing or circumventing CAPTCHAs or measures designed to distinguish between computer and human use.
(iii) Respond truthfully to any questions or prompts seeking to determine whether an interaction originates from a human or a computer.
(iv) Not circumvent or otherwise avoid any measures designed to block, restrict, modify, or control whether and how an Agent accesses, uses, or interacts with the Service.

Section 15 - Termination

We may terminate this agreement or your access to the Service (or any part thereof) at any time at our sole discretion without notice, and you will remain liable for all amounts due up to and including the date of termination.

The following provisions shall survive termination: Intellectual Property Rights, Feedback, Termination, Disclaimers, Limitation of Liability, Indemnification, Severability, Waiver; Entire Agreement, Assignment, Governing Law, Privacy Policy, and any other provisions that by their nature should survive termination.

Section 16 - Disclaimers

Information displayed or provided in or through the Service is for general information purposes only. We do not warrant the accuracy, completeness, or usefulness of this information. Any reliance you place on such information is strictly at your own risk. We disclaim all liability and responsibility arising from any reliance placed on such materials by you or any other visitor to the Service, or by anyone who may be informed of any of its contents.

Except as expressly specified by SigmaCasa, the Service and all products provided through the Service are delivered to you for your use "as is" and "as available", without any representation, warranties, or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement. We do not guarantee, represent, or warrant that your use of our service will be uninterrupted, timely, secure, or error-free. Some jurisdictions restrict or do not allow the exclusion of implied or other warranties, so the above disclaimers may not apply to you.

Section 17 - Limitation of Liability

To the maximum extent permitted by law, in no case shall SigmaCasa, our partners, directors, officers, employees, affiliates, agents, contractors, service providers, or licensors, or such individuals of Shopify and its affiliates, be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation, lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability, or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility.

Section 18 - Indemnification

You agree to indemnify, defend, and hold harmless SigmaCasa, Shopify and its affiliates, partners, officers, directors, employees, agents, contractors, licensors, and service providers from any loss, damage, liability, or claim (including reasonable attorneys' fees) made by any third party due to or arising out of: (1) your breach of these Terms of Service or the documents they incorporate by reference; (2) your violation of any law or the rights of a third party; or (3) your access to and use of the Service.

We will notify you of any claim subject to indemnification, provided that failure to provide timely notice will not relieve you of your obligations unless you suffer material prejudice as a result. We may control the defense and settlement of any such claim (including the selection of counsel) at your expense, but we will not settle any claim requiring you to assume a non-monetary obligation without your consent (which shall not be unreasonably withheld). You shall cooperate in the defense of any indemnified claim, including providing relevant documentation.

Section 19 - Severability

In the event that any provision of these Terms of Service is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service; such determination shall not affect the validity and enforceability of any other remaining provisions.

Section 20 - Waiver; Entire Agreement

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this site or in respect to the Service constitute the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications, and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

Section 21 - Assignment

You may not delegate, assign, or transfer this agreement or any rights or obligations under these Terms without our prior written consent, and any such attempted assignment shall be void. We may assign, transfer, or delegate these Terms and our rights and obligations without notice or consent.

Section 22 - Governing Law

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the federal and state or regional courts of the jurisdiction where SigmaCasa's headquarters are located. You and SigmaCasa agree that such courts shall be the courts of jurisdiction and possess personal jurisdiction over both parties.

Section 23 - Headings

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

Section 24 - Changes to Terms of Service

You can review the most current version of the Terms of Service at any time at this page.

We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. We will notify you of any material changes to these Terms in accordance with applicable law, and such changes will become effective on the date specified in the notice. Your continued use of or access to our Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.